Because every Cairn Practice journal is printed to order, our returns work a little differently to an off-the-shelf shop — here's exactly what to expect.
Damaged, faulty or misprinted journals
If your journal arrives damaged, defective, or with a printing error, we'll put it right with a free replacement — there's no need to return the original. Just contact us through our support page within 20 days of your shipment date, include a couple of photos of the issue, and we'll get a new copy on its way.
Received the wrong item?
If something arrived that you didn't order, we're sorry — get in touch via our support page within 20 days of your shipment date and we'll sort out the correct journal for you. Photos help us fix it faster.
Changed your mind?
Because each journal is printed individually for you, we're unable to accept returns or refunds for change of mind. We'd always rather help you choose the right journal before you order — if you're unsure which one suits you, just reach out and we'll happily point you in the right direction.
Need to cancel or change your order?
Contact us as quickly as you can. Since journals go to print shortly after you order, we can usually only change or cancel an order within about an hour of it being placed. After that, your journal is already in production and we're unable to change the items, the shipping address, or cancel it.
How to reach us
The quickest way to reach us is through our support page. Tell us your order number and what's gone wrong (with photos for any damage or misprints), and we'll take care of the rest.